Pay per report. Nothing renews.

Four cases: a report with an error on our side that we cannot fix by re-running it; a paid report that came back with no history records at all; a double charge, or a charge for an order that failed; and an untouched pack within 14 days of purchase. There is no automatic refund and no money-back guarantee for a report you simply did not like - write to support within 14 days with your order number, and a person reads it and decides. Approved refunds are the full price, back to the original payment method. Everything else is prevented earlier: when the free preview holds no records for a VIN, the purchase is blocked.

No. A 3- or 10-report pack is a balance of reports you can spend on any VINs, now or later. Reports you have opened stay available for 90 days each.

Card, Apple Pay and Google Pay. We sell in US dollars only - the same price everywhere, shown before you pay, with any VAT confirmed on the checkout page. Businesses in the EU can enter a VAT ID for a reverse-charge invoice.

No. You pay once and the report opens on screen; a copy goes to your email as a PDF with a link that works for 90 days. If you buy a pack, the same email link opens your remaining reports - no password.

It should not happen: the free preview shows the record count for every section before you pay, and when every section is zero the purchase is blocked - there is nothing to sell you. VIN decoding and the recall check stay free. If a paid report still comes back empty, write to support and we sort it out case by case.